The foundation of the programme: member identity, history, service and the product and network data every rule depends on.
The Member 360 view brings balances, tier, rewards, transactions and service history into one place. Single member identity links physical cards, digital cards and phone numbers to one account, goodwill and service recovery gives service teams controlled adjustments, and product and network data keeps every rule accurate at every site.
Balances, tier, rewards, transactions and service history in one view.
Physical cards, digital cards, phone numbers and other supported identifiers linked to one member account.
Controlled point, offer, tier or stamp adjustments for one member or through an approved bulk process.
Products, categories, sites and site groups maintained through API, batch or manual entry.
One identity, whichever card, app or phone number they use.
Service teams see the full picture and can put things right.
Product and site data keep every offer accurate at every location.
